Support Ticket System¶
We are using a support system on all our channels. You have plenty of possibilities to get in contact with us. Whether you prefer writing emails, using the widget on our website or the Help Center directly, all requests are collected centrally and will be processed by their number - fair and square. Note, unless you purchased a special support option only technical support is included in your license fee. (E.g. no simulation requests or adapting your input files.)
This support system also offers the possibility of giving feedback. Critique and suggestions are highly appreciated.
Both, emails to support(at)nextnano.com and support(at)nextnano.eu will automatically create a support ticket.
The easiest way, if you encounter a problem or do not find what you search for on our website - just click on the widget in the bottom right corner and fill out the form.
How to set up your free customer account¶
This only needs to be done once. If you encounter any problems, don’t hesitate to contact us!
Just click on the link
View your support ticket in the first mail you receive,
after creating a ticket (see Figure 6).
You will be leaded through the process of setting up your help center account.
Note, you don’t need an account for the communication on your ticket,
but you will need one to access files which are provided by our support team.